Support
Last updated August 2026
Getting help
CommandSentr is early, and we want to hear when something does not work. Tell us what you were doing, what you expected, and what happened instead.
A syllabus was read incorrectly
Nothing from a document becomes part of your semester until you approve it, so an incorrect reading is fixable before it can cause harm. If we consistently misread a particular kind of syllabus, that is useful for us to know.
If you are signed in
There is a Report a problem screen inside CommandSentr. It writes the email for you, and can attach which version you are using and which screen you came from — shown to you in full before you send anything.
Contact
Email support@commandsentr.com and a person will read it. Including your account’s email address and roughly when the problem happened makes it much faster to find.
Please do not send passwords or the address of a connected Canvas calendar — that link is a key to your calendar, and we never need it to help.